What To Expect

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(855) 578-6344

Upon Arrival

Your Service Provider will start by reviewing your service details with you. Together, you’ll inspect the areas you wish to have cleaned and discuss any specific concerns that may require special attention and he will perform a pre-cleaning inspection.

If requested, your Service Provider can move and clean underneath furniture that one person can safely and reasonably manage. This typically includes smaller chairs, tables, and sometimes sofas.

Pre-Treatment

The areas to be cleaned will be raked and vacuumed with a professional-grade machine and treated with an enzyme spray to target spots and soiled areas. This pre-treatment is included in your pricing for our Standard Maintenance Cleaning.

Please Note: Any unusual or extreme conditions will require additional treatments and possible adjustments to pricing. Examples include severe soiling or contamination from pet stains, bodily fluids (urine, feces, blood, etc.), mold, or mildew. If extra services are necessary, your Service Provider will provide a recommended treatment plan and provide an updated quote. 

Cleaning Process

At Be Green Carpet Cleaning, our Service Providers utilize a Very Low Moisture method for carpet and upholstery cleaning. This method and products are safe for children, pets, and anyone with allergies. Read this post to learn how to prepare for your professional carpet cleaning.

Drying Time

Under normal conditions, your carpets will typically dry within 2-4 hours. Some situations may require additional drying time. You can walk on the carpets immediately after cleaning, but we recommend light traffic.

Satisfaction Guarantee

As part of our Standard Maintenance Cleaning Service, we include a comprehensive 30-day guarantee. This guarantee ensures that if regular household stains (from food and drink spills or normal wear) reappear, your Service Provider will return to retreat the affected areas at no additional cost. Jobs that show contamination from pet stains, bodily fluids (urine, feces, blood, etc.), mold, or mildew are NOT covered unless the recommended treatment is added to ensure proper removal. Permanently damaged areas are NOT covered.

Cancellation Policy
To secure your appointment, a fully refundable credit card hold may be required. A 48-hour cancellation notice is mandatory for all appointments. If you need to cancel or reschedule, please notify us at least 48 hours in advance. Failure to do so may result in a $50 cancellation fee.

Important Reminders

• Do Not Vacuum: Please refrain from vacuuming your carpet for at least 48 hours after cleaning.
• Cancellation Policy: Late cancellation fees may apply if you cancel within 48 hours of your scheduled appointment.
• 3rd Floor Apartments: A $25 fee applies for cleaning in third-floor apartments.
• Wool Carpets: Wall-to-wall wool carpets are subject to an additional fee.
• Credit/Debit Card Payments: After the service, payments can be made by card (a 4% convenience fee will be added), zelle, or check with your technician. There is no fee for checks.

Your Contribution

For every booking, we donate one tree to the “One Tree Planted” charity, supporting worldwide reforestation efforts.

Thank you for being a valued member of the Be Green Family! We are committed to making our world a greener place. By choosing our carpet cleaning services, you are helping too! 💚🌳🙏🏽

Policies

There may be an additional charge for stairs wider than 40 inches or oversized landing areas. Rooms exceeding 250 square feet may be priced as separate areas, and combined living/dining areas will be treated as two distinct rooms. Large hallways and walk-in closets may also incur separate pricing. Sofas over 72 inches and certain fabric types may result in additional charges. Please be aware that any pre-existing conditions or damage may affect pricing and cleaning results. Additionally, contamination is not covered under the Standard Maintenance Cleaning Service Guarantee.

Be Green Carpet Cleaning
(855) 578-6344
[email protected]