Terms of Use

Last Updated: November 29, 2023

By using the websites and services provided by Denver Area Rugs Inc, doing business as “Be Green Carpet Cleaning” of 7895 Morrison Road, Lakewood CO 80227, you signify your acceptance of these Terms and Conditions. By using our website or engaging in business with us, you agree to these terms of use; if you do not agree, do not use the site or our services. Please read these terms carefully. Be Green Carpet Cleaning reserves the right to modify these terms without prior notice. Be Green Carpet Cleaning is not liable for direct, indirect, incidental, or consequential damages arising from the use of its services. These terms are governed by and construed in accordance with Lakewood, Colorado.

  1. Services
    1. Services for Residential and Commercial Customers: Be Green Carpet Cleaning is a marketplace facilitator for carpet, upholstery, and area rug cleaning services. As a marketplace facilitator, we connect clients with professional carpet cleaning service providers and strive to ensure a seamless and satisfying experience. Our services include:
      1. Customer Service – for more information please see our Customer Service Policies
      2. Estimates, customer support, service information.
      3. Scheduling, appointment reminders.
      4. Online portal access for management and payments.
      5. Post-service feedback collection.
    2. Services for Professional Carpet Cleaning Service Providers: As a professional service provider in the carpet cleaning industry, Be Green Carpet Cleaning offers you a platform to expand your business and streamline your operations. Our services include:
      1. Client booking, marketing, and administrative support.
      2. Online billing and payment system.
      3. Customer feedback analysis.
      4. Access to self help resources and performance analytics.
    3. Communications
      1. Consent for Communication: By accepting these Terms and Conditions, users (both residential/commercial customers and professional carpet cleaning service providers) consent to receive communications from Be Green Carpet Cleaning via SMS text, email, and/or phone.
      2. Purpose of Communication: Communications may include but are not limited to appointment reminders, service updates, billing information, customer satisfaction surveys, and promotional information related to Be Green Carpet Cleaning services.
      3. Opt-Out Option: Users have the right to opt-out of receiving certain types of communications, particularly promotional messages. Instructions for opting out will be provided in the relevant communications.
      4. Accuracy of Information: Users are responsible for providing accurate contact information and for updating their information if it changes.
      5. Privacy of Communication: Be Green Carpet Cleaning is committed to protecting the privacy of its users. The use and protection of personal information in communications are governed by the company’s Privacy Policy.
      6. Communication Compliance: All communications will comply with applicable laws and regulations regarding marketing, advertising, and privacy.
  2. Recommended Best Practices for Safety and Aftercare
    1. It is recommended for safety to keep children and pets away from freshly cleaned carpets for at least 2 hours or until entirely dry.
    2. Items like lamps, tables, and chairs should only be replaced on the carpet after 24 hours to avoid stains or rust spots.
    3. Pads or blocks placed by our technicians should remain under furniture until the carpet is fully dry, typically within 48 hours.
    4. Wait at least 48 hours before vacuuming cleaned areas to allow the encapsulation process to conclude.
  3. Client Responsibilities
    1. The client is responsible for informing their Service Provider about the type of fibers in the upholstery, area rugs, and carpeting. Be Green Carpet Cleaning cannot be held accountable for damage arising from misidentified fibers.
    2. Pre-existing conditions not visible upon inspection are beyond our responsibility.
    3. Should a Service Provider discover, or suspect the presence of hazardous or harmful materials (e.g., asbestos, mold, heavy powders, adhesives, etc.), the Client agrees to bear the costs of additional cleaning or multiple visits.
    4. The client is responsible for moving heavy furniture and appliances. Breakables or high-value items should be removed from the service area. For safety, the client agrees to notify Be Green Carpet Cleaning and its representatives of any special moving instructions for all items on premises such as broken or unstable furniture, etc.
    5. Your Service Provider will attempt to move furniture that one person can safely move (usually the lighter items, for example smaller chairs and tables).
    6. In the absence of the client or an authorized agent, your Service Provider will only provide the specific services in the scope of work agreed to at the time of booking.
  4. Service Limitations
    1. Some stains might be challenging to treat, and their complete removal cannot be guaranteed.
    2. Permanent stains resulting from bleaching agents, acids, dyes, and over the counter cleaning products might not be removable.
    3. Stains from urine or other animal marks might cause color loss which cannot be reversed.
    4. Cleaning can sometimes set off Carbon Monoxide Detectors due to a sudden rise in humidity. There is no cause for alarm.
  5. Job Estimates & Quotes
    1. The quoted price is an estimate based on provided information and without an onsite inspection.
    2. Maximum room size is 250 square feet. Rooms larger than 250 square feet will be considered 2 rooms.
    3. Quotes are valid for 15 days and are subject to change based on current prices and promotions.
    4. Additional charges might apply if the actual work differs from what was quoted or if the technician discovers conditions not previously disclosed.
    5. Your Service Provider will confirm the final price and scope of work upon arrival and after the initial inspection (prior to anywork being completed).
    6. After inspection, your service provider may offer a revised quote if there are extra rooms or areas that Be Green Carpet Cleaning was not informed of during the quotation process or if the condition or material of the carpet, area rugs, or upholstery is deemed to be different from the information provided by the client.
  6. Payment Terms
    1. Payment is due at the end of the Service Time unless an alternative arrangement has been made in advance.
    2. Accepted payment methods include cash, check, and credit card. Checks should be payable to Be Green Carpet Cleaning. Returned checks incur a minimum $50 charge.
    3. Unpaid balances may accrue interest and additional fees.
  7. Cancellation Policy
    1. Appointments must be canceled or rescheduled at least 48 hours in advance to avoid fees. Failure to do so may result in a $50 cancellation fee or your Groupon voucher being redeemed.
    2. Fees may also be incurred if technicians cannot complete work due to inaccurate client information or if they are turned away.
  8. Additional Fees
    1. A distance fee may be applied for locations outside our normal service areas.
    2. Specific conditions like multi-floor buildings without elevators, far away parking, third-floor apartments, or particular types of carpets may incur additional charges.
    3. Credit and Debit card payments are subject to a 3% convenience fee.
    4. Restricted access to the Premises may result in a cancellation fee.
    5. There may be an additional charge for stairs wider than 40” or oversized landing areas.
    6. Rooms exceeding 250 square feet may be priced as different areas. Combined living/dining areas are considered two rooms.
    7. Large hallways and walk-in closets may be priced separately.
    8. Sofas over 72” and certain fabrics may incur additional charges.
    9. Pre-existing conditions or damage may affect pricing and results.
  9. Liability & Dispute Resolution
    1. Any dispute arising from this agreement shall be subject to Colorado law and adjudicated in Jefferson County.
    2. The client agrees to indemnify and hold Be Green Carpet Cleaning harmless for any loss or damage, except where caused directly by the negligence of Be Green Carpet Cleaning.
    3. The client must inform Be Green Carpet Cleaning of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the technician within 24 hours of completion of the Service.