Lesson 7. Client Communications

To help you be prepared and confident for your next service appointment it’s important to understand what expectations are being communicated to your clients.

Booking Process

Clients can book an appointments either online over the phone. Either the online scheduler or a customer service representative will collect the customers contact information, service details, and set some expectations for your arrival.

Confirmation Email

Immediately after booking, your client will receive this confirmation email:

Appointment Reminders

At 10:30 am, the day before the client’s scheduled appointment, they will receive an email and text reminder with their service date, time, and location.

Receipt & Satisfaction Survey Example

Immediately after closing out the job, the client will be sent a receipt and a link to a client satisfaction survey. Once your client completes the survey, their feedback will be sent to you and recorded in our database.

Customer Relationship Management

During each service appointment, our goal is to exceed our client’s expectations. In doing so, we are ensuring that our happy clients will turn into lifelong clients and advocates that will continue to work with us for years to come.

After a client has completed a job, their contact and service details are maintained so we can engage with them for future appointments.

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