To help you be prepared and confident for your next service appointment it’s important to understand what expectations are being communicated to your clients.
Booking Process
Clients can book an appointments either online over the phone. Either the online scheduler or a customer service representative will collect the customers contact information, service details, and set some expectations for your arrival.
Confirmation Email
Immediately after booking, your client will receive this confirmation email:
Appointment Reminders
At 10:30 am, the day before the client’s scheduled appointment, they will receive an email and text reminder with their service date, time, and location.
Receipt & Satisfaction Survey Example
Immediately after closing out the job, the client will be sent a receipt and a link to a client satisfaction survey. Once your client completes the survey, their feedback will be sent to you and recorded in our database.
Customer Relationship Management
During each service appointment, our goal is to exceed our client’s expectations. In doing so, we are ensuring that our happy clients will turn into lifelong clients and advocates that will continue to work with us for years to come.
After a client has completed a job, their contact and service details are maintained so we can engage with them for future appointments.