At Be Green Carpet Cleaning, we’re committed to providing exceptional customer service. When you schedule an appointment with us, you can expect a prompt, professional and hassle-free experience.
Be Prepared – Somethings to consider during and after your appointment:
Be Green service providers are expected to pay attention to details and use environmentally friendly products to ensure the safety of your family and pets. When a Service Provider arrives at your home on the day of your appointment, you can expect them to adhere to the following policies:
Stain Removal: Be Green Service Providers will make every effort to remove stains from your carpet; however, we cannot guarantee the complete removal of all stains. Some stains may be permanent or may return after cleaning. Be Green is not responsible for pre-existing damages to your carpet.
Carpet Cleaning Method: Be Green Service providers have made the conscious decision to use a VLM (Very Low Moisture) process with natural products. Be Green Service providers do not do steam cleaning.
Right of Refusal: Be Green reserves the right to refuse service to any customer who is deemed to be unsafe or threatening to our employees or contractors.
Cancellation Policy: To ensure a smooth scheduling process for all customers, a fully refundable credit card hold may be required to secure your appointment. A 48-hour cancellation notice is required for all cleaning appointments. If you need to cancel or reschedule, please inform us at least 48 hours prior to your scheduled appointment. Failure to do so may result in a $50 cancellation fee or your Groupon voucher being redeemed.
Payments: We do not prefer to accept cash. Payment for services is due upon completion of work. All unpaid balances will include an additional late fee of 20% after 30 days.
We accept the following payment methods:
We appreciate prompt payment and will send a receipt for all payments received.
Satisfaction Guarantee: Your service provider will conduct a final walk-through with you to ensure your satisfaction. If areas do not meet your expectations, let your service provider know so they can address them while on-site. If you have any questions or concerns, do not hesitate to contact us.
Authorization: By requesting the scheduled appointment, the Client affirms that they have the authority to authorize this service and agree to be responsible for the costs associated with this agreement and the treatment. These terms and conditions are subject to change without notice.
